Shipping policy

Shipping & Delivery

At Hawico, we believe luxury begins the moment you place your order. Every parcel is prepared with care and precision, ensuring your garment reaches you in perfect condition—wherever you are in the world.

Complimentary Worldwide Delivery

We are pleased to offer complimentary global delivery on all orders, dispatched via DHL Express.

UK Orders: Delivered within 2–3 business days
International Orders: Delivered within 5–7 business days, depending on customs clearance and local courier networks

Once your order has been shipped, you will receive:

A tracking number for real-time delivery updates
Estimated arrival information
Confirmation of full insurance coverage during transit

A signature is required upon delivery, marking the safe transfer of your goods and the conclusion of our insurance responsibility.

Shipping & Insurance

All shipments are insured against loss or damage in transit. To maintain this coverage, please ensure that someone is available to sign for your delivery. Once signed for, responsibility for the goods passes to the recipient.

We recommend inspecting your order upon receipt to ensure it meets the impeccable standards we uphold.

If You Refuse Delivery

Should you choose to refuse your delivery, you may be liable for:

Original and return shipping fees
Any customs duties or import taxes
Administrative handling charges

We encourage you to contact our Client Services team in advance should you have any delivery concerns.

International Documentation

For destinations requiring Proforma invoices (including Switzerland, Norway, Hong Kong, and South Korea), multiple signed copies will be provided with your shipment. If returning your order, please include these with your parcel.

Returns & Exchanges

We hope your purchase exceeds every expectation. However, should you wish to make a return or exchange, we offer a seamless process:

Returns accepted within 30 days of delivery
Items must be unworn, unwashed, and in original condition, with all tags and packaging intact
Exchanges are available subject to stock availability
Returns after 30 days may be eligible for a store credit

Please note: return postage is the responsibility of the customer unless the item is faulty. We recommend using a tracked, insured service for peace of mind.

Faulty or Damaged Items

If you receive an item that is faulty or damaged, please notify us within 3 months of purchase. We will offer a repair, replacement, or refund in line with your preference and our quality assurance commitment. Please note that damage due to wear and tear is not covered.

Refunds

Once your return is received and inspected, we will issue a refund to your original payment method. Original shipping costs are non-refundable. Please allow up to 5 business days for processing.

Client Services

For personalised support, our Client Services team is here to assist with any queries, returns, or special requests.

📧 info@hawico.com
📞 +44 (0)1450 372 510